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Customer Support Manager at sync.money


A ‘super-hero’ Customer Support Manager who can work as a brand ambassador for us, answering enquires and FAQs for our users and solve their problems, in a courteous and creative way.. We are developing an innovative mobile based platform with a focus on everyday banking services (i.e. spending, sending, saving).

Design and user experience is everything for us! Our platform will be easy to navigate, highly responsive and secure. If you have prior experience in leading a customer support in the banking industry and if you think you’re up to the challenge of joining our superstar squad then WE WANT YOU!!!


-Experience in leading a customer support team in financial services ideally in the banking industry.

-Making sure our users are at the heart of the conversation by being responsive, empathetic and able to give outstanding support.

-A genuine passion for delivering excellent customer support and the ability to generate new ideas to improve customer service experience.

-Supporting and coordinating team members including day-to-day tasks, for example, answering enquires from users via live chats, emails, and social media mediums.

-Experience in using customer support software, e.g. Zendesk, Freshdesk and Intercom.

-Conveying our customers' feedback and feature requests to the product team.

-Ensuring that our tone of voice is clear and consistent on all customer service channels, i.e. FAQs and live chat.

-Strong written and verbal communication skills in English.

-Helping our users around the clock with their enquires is key to sync., therefore occasional out-of-office hours may be required.


For the past 3 years our passion has been saving thousands of people time and money. With our current platform we have given people the chance to make international money transfers and exchange currencies at the cheapest rates and in the shortest time possible.

Now here’s a little secret… What we’re currently working on is going to blow our previous product and your mind away!

We’re building a mobile based platform with a focus on creating cost effective solutions to everyday banking activities.

We’re making your finances easier by building an all-in-one app that synchronises all your financial accounts and simplifies payments


There are 2 things we love doing. Disrupting the relevant landscape and saving people money. We know what you’re thinking. It’s either “what’s the connection between the two?” or “So do I, so how can I be involved?”. Well we have the answer to both questions, read on…

As a result, we’re now looking for motivated applicants to join our team as we develop our new product. This exciting new project is going to change the way people interact with their finances and will take us to the forefront of alternative banking.

If you have the ambition of working in a truly exciting, forward thinking and passionate company, where your work will have immeasurable impact, here we are!


- Work under the guidance of a pioneer of mobile banking and challenger banking applications.
- An international, fun and dynamic team is located in the heart of the financial district of Canary Wharf at the largest Fintech Accelerator in Europe - Level 39 in London, UK.
- A modern cafeteria offering complimentary access to hot drinks and fresh fruit.
- Wild social nights out.
- Exciting work on an innovative project with plenty of responsibility and freedom.
- Possibility to attend world’s leading conferences in fintech.

Feel like you’re ready to accept the challenge and embark on a new and exciting chapter of your life?

Click apply and let’s make a difference. Together.

Sync.Money UK Ltd is an equal opportunities employer. All applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All successful candidates will be required to undertake Disclosure and Barring Service (DBS) checks at the appropriate level for the post.